Frequently Asked Questions

At Teak & Torch, we believe furniture should feel as good as it looks. We stand for:

• Durable Craftsmanship: 100% Seasoned, kiln-dried Grade-A solid wood frames.
• Honest & Transparent Pricing: Factory-direct craft without high retail distributor markups.
• Custom-Made Comfort: Built to fit your home's exact dimensions and layout.
• No-Anxiety Service: Hands-on personal assistance before, during, and after purchase.
• Lifelong Relationships: Dedicated after-sales service and structural peace of mind.

We’re not an impersonal aggregator marketplace — we focus exclusively on handcrafted furniture that is thoughtfully designed, well-built, and made for real homes.

Instead of overwhelming you with endless mass-produced options of questionable materials, we:

• Curate designs specifically engineered to thrive in Indian homes and climate conditions.
• Offer complete personalization in dimensions, layout orientation, and finishes.
• Use high-grade solid hardwood frames and premium high-density foam cushioning.
• Conduct multi-point rigorous Quality Assurance checks before every single dispatch.
• Provide dedicated, personalized assistance at every step from customization to post-sale support.

You can place an order seamlessly through any of the following methods:

• Website: Order directly through our catalog collection.
• Furniture Stores: Visit our stores in Gurugram, Palam, or Noida to place your order in person.
• WhatsApp / Phone Consultation: Call or text our concierge at +91 93108 02805 for personalized guidance.

Once your payment is confirmed, you will receive an official digital invoice and order confirmation with precise crafting and delivery milestones.

Yes, absolutely! Buying from Teak & Torch is simple and completely guided:

Step 1: Pick the design you love:
Choose from our curated collection that balances comfort, aesthetic design, and lasting value. If you're unsure, our design consultants offer free room planning assistance.

Step 2: Customize the size & shape:
Every piece can be tailored to your room layout. You can customize:
• Configuration (L-shape, 3-seater, 4-seater, U-shape, Sectional, King/Queen bed)
• Exact length, width, and seat depth
• Left or right chaise alignment
• Wood finish stain (Natural Teak, Warm Walnut, Dark Espresso, Bleached Ash)

Step 3: Choose your fabric:
Select from 500+ luxury colors and textures, including easy-care stain-resistant fabrics, pet-friendly weaves, plush velvets, and textured bouclés. We can send fabric swatch kits directly to your home.

Modifications in dimensions, fabric choice, or orientation can be accommodated if requested before timber woodworking and foam cutting begin. Please reach out to our support team immediately at +91 93108 02805 to request any updates.

We deliver across Delhi-NCR, Mumbai, Bengaluru, Hyderabad, and major metro regions across India.

• Standard Shipping: Free/complimentary in primary service areas.
• Staircase / High-Floor Access: In case your home is located on upper floors without access to a service lift, our logistics team will communicate any manual hoisting or staircase handling fee transparently prior to dispatch.

Estimated timelines from order confirmation:

• Ready-to-Ship Designs: 7 to 14 business days.
• Personalized / Bespoke Made-to-Order: 2 to 4 weeks (handcrafted from raw seasoned wood to final upholstery).

Our team shares a scheduled delivery window at the time of order placement and keeps you updated throughout production and dispatch.

Yes, 100% white-glove complimentary installation. Our trained delivery crew will:

• Safely carry the furniture inside your home
• Place the pieces in your designated room layout
• Complete full assembly (legs, sectional interlocks, headboards, dining bases)
• Inspect and ensure the piece is sturdy, level, and clean up all packaging materials.

Yes, we are glad to accommodate your schedule if your home renovations or travel dates change. We kindly request you to inform our team at least 48 hours prior to your scheduled delivery slot.

We take pride in our artisan durability and provide comprehensive coverage:

• Structural Frame Warranty: Comprehensive service warranty covering the seasoned solid hardwood frame structure from the date of fulfillment.
• Sofa Foam Warranty: 3-Year warranty on high-resilience sofa foam cushioning against sagging to guarantee long-term ergonomic comfort.
• For custom bespoke architectural items, full warranty documentation is provided with your invoice.

The warranty does not cover:

• Normal aesthetic wear and tear over years of use
• Fabric discoloration caused by prolonged direct outdoor sunlight exposure
• Improper chemical cleaning, burns, pet scratches, or accidental external damage.

No, zero hidden charges. All prices, customization specs, GST, and any special logistics requirements are communicated transparently upfront before you make payment.

Yes! When you visit one of our furniture stores, ask our team about active store promotions. We also periodically offer special discounts on curated store display pieces that can be delivered to your home in under a week.

We accept all major UPI apps (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Bank NEFT/RTGS transfers for custom orders.

You can cancel your order within a limited window after confirmation before bespoke wood manufacturing and fabric tailoring begin. Because our furniture is made-to-order specifically for your room specifications, orders cannot be cancelled once manufacturing is underway.

In the rare event of transit damage or manufacturing imperfections, simply notify our team within 48 hours of delivery via WhatsApp or phone at +91 93108 02805 and share photos/videos of the issue.

Our quality team will promptly review and arrange for free on-site artisan repair or a complete replacement piece.

Yes! We work closely with architects, interior styling studios, luxury villas, and boutique hospitality spaces across India.

We offer specialized trade pricing, CAD drawing assistance, bespoke wood and metal fabrication, and dedicated project manager support. Contact our trade concierge on WhatsApp at +91 93108 02805 or email care@teakandtorch.com.