1. Terms of Service

1.1 Who We Are & Your Acceptance of These Terms

Buildguru Digital Application Private Limited
(hereinafter referred to as “the Company”) is
a company incorporated under the Companies Act, 2013, with its registered
office at F-191, Richmond Park, DLF City, Phase-4, Galleria DLF-IV, Gurgaon,
Haryana, India 122009. The website www.teakandtorch.com (the “Site” for
short, together with the Teak and Torch brand) and the offline retail network
operating as Teak & Torch — including the experience centres and
dispatch centres (the “Offline Stores”) — are both owned and operated by the
Company.

In this document, “Company,” “we,” “us,” and “our” refer
to Buildguru Digital Application Private Limited, trading as GetMyCouch
(online) and Teak & Torch (offline). These Terms of Service (“Terms”)
govern every purchase and every use of our Service, whether made through the
Site or at an Offline Store.

By placing an order, browsing the Site, or transacting at
an Offline Store, you (“you,” the “Customer”) agree to be bound by these Terms,
our Refund & Cancellation Policy, our Shipping & Delivery Policy, and
our Privacy Policy — each of which is incorporated into these Terms by
reference and forms a single agreement between you and us.

1.2 Key Definitions

•     Products — all products sold by us are highly
customised goods, manufactured or finished specifically to a Customer’s order
and to the specification sheet shared after Order Confirmation, as set out in
Section 1.4A.

•     Order Confirmation — the moment payment (or
advance payment) is accepted and an order number is issued by email or invoice.
This is the trigger point for every cancellation-fee tier in Section 2.

•     Offline Order — an order placed at a Teak
& Torch experience centre, dispatch centre, or through a sales
representative, as opposed to self-service online checkout. The order number is
issued by email or invoice, exactly as with an online order.

1.3 Who Can Order

You must be at least 18 years old, or be transacting
through a parent or guardian, to place an order. You're responsible for keeping
your account, billing, and shipping information accurate and up to date.

1.4 Orders, Pricing & Payment

•     All prices are quoted in INR, inclusive or exclusive of GST as clearly
indicated at checkout or on the invoice.

•     Product images — including wood grain, marble veining, and fabric colour
— may vary from the physical product due to natural material variation and
photography limitations. A minor variation between images/in-store demo pieces
and the delivered product is expected and is not treated as a defect.

•     We may refuse or cancel any order — for example, in cases of suspected
fraud, pricing errors, or unusually large quantities. If we do, any amount
you've paid will be refunded in full within the timeline set out in Section 2.

•    
For Offline Orders placed with a sales
representative, the signed order form or proforma invoice is the governing
record of specification, price, and delivery timeline, and forms part of these
Terms.

1.4A Customisation & Specification Sheet

All our products are highly customised goods. After an
order is placed, we share a detailed specification sheet covering fabric,
dimensions, hardware, seating configuration, and other order-specific details,
including but not limited to those requested by the Customer. The Customer must
go through the specification sheet carefully and notify us promptly of any
issue, error, or required change. Once production has started, no changes to
the specification sheet will be entertained; the order will be manufactured
strictly as per the specification sheet last confirmed by the Customer.

1.5 Cancellation

Orders, once confirmed, cannot be cancelled by the
Customer. Where there is any issue, deficit, damage, or defect with a product,
we will rectify it as set out in full in the Refund & Cancellation Policy
(Section 2 of this framework), which forms part of these Terms.

1.6 Intellectual Property

Everything on the Site — designs, photography,
catalogues, logos, and written content — is owned by or licensed to us. You may
not reproduce, copy, resell, or otherwise exploit any part of the Service
without our prior written consent.

1.7 What You Can't Do

You may not use the Site or Offline Stores to:

•     break any applicable law;

•     submit false or fraudulent order, payment, or identity information;

•     transmit malware, scrape our Site, or otherwise interfere with its
security; or

•     harass, threaten, or abuse our staff or our delivery/installation personnel.

1.8 Third-Party Tools & Links

The Site may link to or embed third-party payment
gateways, financing partners (EMI/BNPL), logistics partners, or
design-visualization tools. These are provided “as is.” We don't control
third-party terms and aren't liable for them, though we will assist in good
faith with escalations involving logistics or payment partners acting on our
behalf.

1.9 Warranties

Except as expressly stated in our product warranty
documentation, the Service and our products are provided “as is” and “as
available.” We disclaim implied warranties of merchantability and fitness for a
particular purpose to the maximum extent the Consumer Protection Act, 2019
permits. Nothing here limits any statutory warranty or consumer right that
can't lawfully be excluded.

1.10 Limits on Our Liability

•     Our total liability for any single order will not exceed the amount you
actually paid for that order.

•     We are not liable for indirect, incidental, consequential, special, or
punitive damages — including loss of use, loss of data, or loss of profits.

•     Nothing in this Section excludes or limits liability that can't be
excluded under Indian law, including liability for death or personal injury
caused by proven negligence, or liability arising from fraud or wilful misconduct.

1.11 Indemnification

You agree to indemnify, defend, and hold harmless the
Company, its directors, officers, employees, affiliates, agents, contractors,
delivery and installation partners, and licensors (“Indemnified Parties”)
against claims, losses, liabilities, damages, costs, and expenses (including
reasonable legal fees) arising from:

•     your breach of these Terms, the Refund & Cancellation Policy, or the
Shipping & Delivery Policy;

•     inaccurate delivery, access, or site-condition information you provide
(for example, undisclosed lack of lift access, an incorrect address, or
structural constraints) that causes damage, delay, or extra cost;

•     your violation of any law or third-party right, including intellectual
property, in connection with your use of the Service;

•     any misuse of financing, EMI, or payment instruments used to place an
order; or

•     any content, comments, reviews, or images you submit to us or our social
channels.

In turn, we will indemnify you against direct losses
proven to arise solely from our gross negligence or wilful misconduct in
manufacturing or delivering a product, subject to the liability cap in Section
1.10.

1.12 Force Majeure

Neither party is liable for delay or failure to perform
due to causes beyond reasonable control — natural disasters, strikes, transport
disruptions, raw material shortages, government action, or pandemics. The
affected party must notify the other and resume performance as soon as
reasonably possible. Either party may cancel the affected order with a full refund
if the event continues beyond 45 days.

1.13 Governing Law & Jurisdiction

These Terms, and any dispute arising out of or connected
to them (including non-contractual disputes), are governed by the laws of
India.

•     Subject to Section 1.14 (Dispute Resolution), the courts at New Delhi
have exclusive jurisdiction over all disputes arising out of or in between us
and you over any order placed by you or any product sold by us.

1.14 Resolving a Dispute

Before starting formal proceedings, both parties will try
in good faith to resolve any dispute through our grievance redressal process
(Section 1.17) within 30 days by giving a written notice. If no resolution is
arrived at, then the Party shall invoke arbitration to be conduced in terms of
the Arbitration and Conciliation Act, 1996, with the seat of arbitration being
at Delhi.  That the arbitration shall be
initiated by issuance of a notice invoking arbitration with the party issuing
the notice being required to mentioned the name and details of the proposed
arbitrator for the concurrence.  In the
event, the parties are unable to concur on the appointment of an Arbitrator,
then the parties shall approach the Hon’ble High Court of Delhi for appointment
of the Arbitrator.

1.15 If a Clause Doesn't Hold Up

If any provision of these Terms is found unenforceable,
the rest remain in full force. No waiver of a breach is a waiver of any later
breach. These Terms, together with the Refund & Cancellation Policy,
Shipping & Delivery Policy, and Privacy Policy, are the entire agreement
between you and us, and supersede any prior agreement on the same subject.

1.16 Changes to These Terms

We may update these Terms at any time by posting a
revised version on the Site with a new “Effective Date.” Material changes will
not be applied retroactively to an order you've already confirmed.

1.17 Contact & Grievance Officer

For questions about these Terms, reach us at: hello@getmycouch.com

2. Refund & Cancellation Policy

2.1 Our Products

All products sold by us, online or offline, are highly
customised goods, manufactured or finished specifically to the Customer’s order
and to the specification sheet shared after Order Confirmation (Section 1.4A).
Orders cannot be cancelled once confirmed (Section 2.2) and are not returnable
or refundable for change of mind or any other reason (Section 2.3); where a
product is delivered with a deficit, damage, manufacturing defect, or a
mismatch with the confirmed specification sheet, we will rectify it at no
additional cost as set out in Section 2.3.

2.2 Cancellation

Orders, once confirmed, cannot be cancelled by the
Customer, for any product and at any stage. Where there is any issue, deficit,
damage, or defect with the product, we will rectify it (by repair, replacement,
or completion of the missing part/finish) at no additional cost, as set out in
Section 2.3; this rectification is the sole remedy available. This does not
affect our own right to refuse or cancel an order under Section 1.4 (for
example, suspected fraud or a pricing error), in which case any amount paid is
refunded in full.

2.3 Returns & Rectification

•     Products, whether bought online or offline, are not returnable and no
refund is provided for change of mind or any other reason.

•     Where a product is delivered with a deficit, damage, manufacturing
defect, or a mismatch with the confirmed order or specification sheet (Section
1.4A), we will rectify it — by repair, replacement, or completion of the
missing part/finish — at no additional cost. This rectification is the sole
remedy available; no return or refund will be issued.

•     To raise such a claim, the Customer must submit a request with
photographic evidence within the applicable window. We will inspect within 2
business days and confirm the rectification plan by email or WhatsApp.

2.4 Refunds

As set out in Sections 2.2 and 2.3, orders cannot be
cancelled and products are not returnable or refundable, other than
rectification of a deficit, damage, or defect. Where we refuse or cancel an
order ourselves under Section 1.4, or a refund is otherwise approved at our
discretion, it is processed to the original payment method within 7 business
days; cash or offline payments are refunded by bank transfer (NEFT) within the
same window, using bank details provided by the Customer.

2.5 Exchanges & Repairs

Where a product is confirmed defective or damaged in
transit, we will — at our discretion, depending on severity — (a) repair it
on-site, (b) replace or remanufacture it to the original confirmed specification
at no charge, or (c) complete or adjust the product to match the confirmed
specification sheet at no charge. No refund is offered in lieu of
rectification. Repairs begin within 7 days and replacements are delivered
within 30 days of approval.

3. Shipping & Delivery Policy

3.1 Delivery Timelines

Product type

Delhi-NCR

Rest of India (as an exception,
   subject to approval)

All Products

21-30 business days from Order
  Confirmation (production) + dispatch

Production time + 3–10
  additional days for dispatch, depending on destination

Deliveries outside Delhi-NCR are handled only as an
exception, subject to approval before dispatch. Customers outside Delhi-NCR
should contact customer care to check serviceability and confirm the exception
before placing the order.

A note on delays: the
timelines above are our best-effort estimates, not guaranteed delivery dates.
Delivery may be delayed beyond the stated estimate days due to unforeseeable
circumstances beyond our reasonable control — including transport disruptions,
courier/logistics delays, weather, raw material shortages, government
restrictions, or other force majeure events (Section 1.12). We will make
reasonable efforts to keep you informed of any material delay. Such a delay, on
its own, does not entitle a Customer to cancel the order (Section 2.2), nor to
any compensation beyond delivery of the product.

3.2 Shipping & Installation Charges

•     Delhi NCR: free delivery and installation on all orders. 
However, in case your place is over the third floor, and there is no facility for a lift, we charge extra fees for getting the product over to the floor.

•     Locations outside Delhi-NCR: handled only as an exception, subject to
approval (see Section 3.1). Shipping charge calculated at checkout, or disclosed on the offline order form, based on distance and product weight/volume.

•     We may involve third party delivery and installation vendors.

3.3 Extra Access Charges (Floor / No-Lift / Rope Access)

Where a delivery location is above the third floor without
a working lift, or needs rope/crane access, an additional access charge applies.

3.4 Delivery & Installation

•     The Customer, or an authorized adult representative, must be present to
inspect the product.

•     Visible transit damage must be reported to us with photographic evidence
within 24 hours of delivery. Claims raised after this window may need
additional verification.

•     Risk in the goods passes to the Customer on delivery; title and
ownership pass on full payment.

3.5 Failed or Rescheduled Delivery

We will make up to 2 (two) delivery attempts. If delivery
is refused, or fails on both attempts because the Customer was unavailable,
unreachable, or the premises were inaccessible, any further delivery attempt
will only be scheduled once the Customer has paid for that additional delivery
attempt, along with any cleaning charges that may apply (for example, due to
storage or re-handling of the product), both disclosed to the Customer before
the next attempt is scheduled.

4. Privacy Policy

This Privacy Policy describes how Buildguru Digital
Application Private Limited (operating as GetMyCouch and Teak &
Torch ) collects, uses, shares, and protects the personal information of
visitors and customers (“you”) across www.teakandotrch.com and our Offline
Stores, in accordance with the Information Technology Act, 2000, the IT
(Reasonable Security Practices) Rules, 2011, and the Digital Personal Data
Protection Act, 2023 (“DPDP Act”).

4.1 Information We Collect

•     Personal information: name, billing/shipping address, phone, email,
payment details (tokenized — we never store raw card numbers), and, for offline
or EMI orders, KYC documents where our financing partners require them.

•     Order & delivery information: floor/access details, delivery preferences,
and product/specification choices.

•     Non-personal / technical information: browsing behaviour, device/browser
data, cookies, and analytics data.

4.2 How We Use It

•     To process and fulfil orders, online and offline, including coordinating
delivery/installation partners;

•     to provide customer support, process returns/refunds, and manage
warranty claims;

•     to send transactional communication (mandatory) and marketing
communication (opt-in, with unsubscribe available at any time);

•     to detect and prevent fraud, abuse, and policy violations; and

•     to comply with legal, tax, and regulatory obligations.

4.3 Legal Basis & Consent

Where the DPDP Act applies, we process personal data
based on your consent (collected at checkout or account creation) or for
“legitimate uses” recognized under the Act, such as fulfilling a contract
you've requested. You may withdraw consent for non-essential processing (like
marketing) at any time, without affecting the lawfulness of processing carried
out before withdrawal.

4.4 Who We Share It With

We share personal information only with:

•     logistics, installation, and warehousing partners, strictly to fulfil
your order;

•     payment gateways and EMI/financing partners, to process payment;

•     professional advisors, auditors, and regulators, where legally required;
and

•     successors in a merger, acquisition, or asset sale, subject to
equivalent privacy protections.

We do not sell or rent personal information to third
parties for their own independent marketing use.

4.5 How Long We Keep It

We retain order and transaction records for as long as
tax, consumer protection, and warranty obligations require (typically 7 years
for financial records), and delete or anonymize other personal data once it's
no longer needed for the purposes above.

4.6 Data Security

We apply reasonable security practices under the IT
Rules, 2011, including encrypting payment data in transit and controlling
access to customer data systems. No system is completely secure, and we can't
guarantee absolute security.

4.7 Your Rights

Subject to the DPDP Act, you have the right to: access a
summary of the personal data we hold about you; request correction or erasure;
withdraw consent; and nominate another individual to exercise your rights in
the event of your death or incapacity. Send requests to our Grievance Officer
below.

4.8 Cookies

We use cookies and similar technologies for site
functionality, analytics, and — with your consent — personalization and
marketing. You can control cookies through your browser settings; disabling
some may affect Site functionality.

4.9 Children's Privacy

The Site is not directed at anyone under 18. We do not
knowingly collect personal data from children. Where the DPDP Act requires
parental or guardian consent for any processing involving a minor, we will seek
verifiable consent.

4.10 Cross-Border Transfer

Personal data is primarily stored and processed in India.
Where data is transferred outside India — for example, cloud infrastructure or
analytics providers — we ensure the transfer complies with the DPDP Act and any
government-notified restrictions.

4.11 Grievance Officer

In accordance with the IT Rules, 2021 and the DPDP Act,
2023, you can reach our Grievance Officer / Data Protection contact for privacy
complaints or data-rights requests:

•     Email: [hello@getmycouch.com]

e: acknowledgment within 48 hours, resolution within 30
days

4.12 Changes to This Policy

We may update this Privacy Policy periodically. We'll
notify you of material changes through the Site or your registered email
address, along with an updated “Effective Date.”

4.13 Governing Law

This Privacy Policy is governed by the laws of India,
consistent with Section 1.13 of these Terms.

5. Invoice / Order Form Terms &
Conditions

The following terms apply to every order placed with
GetMyCouch or Teak & Torch and should be printed on the
reverse of, or as an attachment to, every tax invoice, proforma invoice, and
offline order form. By signing the order form, or by making payment online, the
Customer acknowledges having read and accepted these terms.

5.1 Payment Terms

•     100% of the total order value is payable
upfront at the time of booking / Order Confirmation.

•     No payment — including any balance amount — will be collected at the
time of delivery. The product will be scheduled for dispatch and delivery only
once 100% of the order value has been received.

•     Where an exception is made and any balance amount remains outstanding,
such balance must be cleared in full before the product is dispatched for
delivery. Failure to clear it within [2] days of intimation that the product is
ready may be treated as a delay attributable to the Customer, and may attract
storage charges.

5.1A Customisation & Specifications

These are highly customised goods, manufactured strictly
to the specification sheet (including but not limited to fabric, dimensions,
hardware, and seats) shared with the Customer after the order is placed. The
Customer must review the specification sheet carefully and notify us promptly
of any issue or required change. Once production has started, no changes to the
specification sheet will be entertained (Section 1.4A).

5.2 Shipping & Installation Charges

•     Shipping and installation charges, where applicable, are as stated on
this invoice/order form and are payable in addition to the product price,
except where the delivery location qualifies for free delivery under our
Shipping & Delivery Policy (Section 3.2).

•     Where the delivery location is above the second floor without a working
lift, or requires rope/crane access, an additional access charge applies,
disclosed before dispatch (Section 3.3).

•     Deliveries outside Delhi-NCR are handled only as an exception, subject
to approval before dispatch (Section 3.1).

5.3 Returns & Refunds

•     All products are made/finished to order. Products are not returnable and
no refund is provided for change of mind or any other reason.

•     If any product is delivered with a deficit, damage, manufacturing
defect, or a mismatch with the confirmed order/specification sheet (Section
1.4A), we will rectify it — by repair, replacement, or completion of the
missing part/finish — at no additional cost. This rectification is the sole
remedy available and no return or refund will be issued.

•     Where a refund is approved at our discretion, or we cancel an order
ourselves under Section 1.4, it is processed to the original payment method (or
by NEFT for offline/cash payments) within 7 business days. Full conditions are
set out in our Refund & Cancellation Policy (Section 2).

5.4 Cancellation

•     Orders once confirmed cannot be cancelled. If there is any issue,
deficit, damage, or defect with the product, we will rectify it (by repair,
replacement, or completion of the missing part/finish) at no additional cost.
Full details are in our Refund & Cancellation Policy (Section 2).

5.5 No Warranty

No warranty is provided on this product. Any deficit,
damage, or manufacturing defect identified at the time of delivery will be
rectified by us at no additional cost, as set out in Section 5.3 above. This
does not affect any statutory right or remedy available to the Customer under
the Consumer Protection Act, 2019 that cannot lawfully be excluded.

5.6 Delivery Timelines & Delays

Delivery timelines quoted on this invoice/order form are
estimates, not guaranteed dates. Delivery may be delayed due to unforeseeable
circumstances beyond our reasonable control — including transport disruptions,
courier/logistics delays, weather, raw material shortages, government
restrictions, or other force majeure events. We will make reasonable efforts to
keep the Customer informed of any material delay; such a delay alone will not
entitle the Customer to cancel the order (Section 2.2), nor to any compensation
beyond the delivery of the product.

5.7 Title, Risk & Errors

•     Title to the goods passes to the Customer only on receipt of 100%
payment; risk in the goods passes on delivery (Section 3.4).

•     Prices, specifications, and quantities on this invoice are subject to
correction of genuine printing or clerical errors (E&OE — Errors and
Omissions Excepted).

5.8 Governing Terms

This invoice/order form is issued subject to, and should
be read together with, our full Terms of Service, Refund & Cancellation
Policy, Shipping & Delivery Policy, and Privacy Policy, available at
www.teakandtorch.com and at every Teak & Torch experience centre. In case of
any conflict, the detailed policies (Sections 1–4 of this framework) will
govern. Disputes are subject to the courts at Delhi, as set out in Section
1.13–1.14.