Privacy Policy
At Teak & Torch, we prioritize complete transparency, dependable craftsmanship, and lifelong customer care for every custom furniture order.
1. Information We Collect
We respect your privacy and treat your personal data with utmost discretion and confidentiality. When you browse our store, request a custom design consultation, schedule a showroom visit, or place an order, we collect:
- Contact Details: Full name, delivery address, phone/WhatsApp number, and email address.
- Design Preferences: Floor plans, room photos, custom sizing dimensions, preferred fabrics, and finish selections.
- Transaction Data: Payment confirmation and order history (payment processing is securely handled via encrypted, RBI-compliant payment gateways; we never store card credentials).
2. How We Use Your Information
Your details are used strictly to craft and deliver your bespoke furniture, provide order tracking, facilitate warranty registration, and deliver prompt concierge support.
🔒 No Spam & Zero Third-Party Selling
We never sell, rent, or trade your personal information to third-party advertisers. Your information is shared only with verified white-glove logistics partners strictly for delivery fulfillment.
3. Data Security & Storage
We employ industry-standard 256-bit SSL encryption and strict access protocols to protect your personal data against unauthorized access or disclosure.
Have questions about our policies or your custom order?
Our senior design consultants and customer support team are available 7 days a week to assist you.